How Proactive Customer Service Benefits Your Post-purchase CX

Carrier errors and customer anxiety beyond the buy button are inevitable. However, with LateShipment.com’s Delivery Experience Management (DEM) platform, you can turn customer anxiety and frustration into fierce loyalty by implementing proactive customer service in the post-purchase phase. 

With DEM, you can be awesome, even when your shipping carriers disappoint. Delivery issues are inevitable even with the most efficient carriers. While you do not have control over such events, you can step in before customer impact and proactively address them, thereby instilling confidence in your customers.

Also, reduce angry WISMO by 70% with proactive order status updates. Your customers’ anticipation is at its peak when they are waiting for their packages – we’re sure your support agents can’t agree more. So, keep your customers in the loop about the whereabouts of their order with proactive communication and free up your support reps’ time to focus on more pressing issues.

That’s not all! To make resolving customer issues even more straightforward, LateShipment.com integrates with every major eCommerce and CRM platform, Helpdesk tool, and Order Management system. Send notifications on order delivery lifecycle, proactively handle delivery issues, get predictive alerts, and send delivery-related tickets to strengthen customer relationships and build rewarding delivery experiences.

The best part is that it takes less than 2 minutes to see LateShipment.com in action without any change to your existing workflow.

The value we add to businesses is most evident when experienced first-hand.

Interested? We at LateShipment.com can’t wait to help you grow your fanbase, savings, and business. 

Get in touch with our expert or write to us.