February 26, 2024

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BKLYN Larder Shopify POS Case Study

BKLYN Larder Modernizes its Cheese Business by Switching to Shopify POS (2022)

When Mandy Wynn figured out in 2016 that her community industry BKLYN Larder was in hazard of shutting down, she stepped in to hold it afloat. Beneath Mandy’s stewardship, BKLYN Larder continues to be acknowledged for curating specialty cheeses and provisions and for earning the most effective sandwiches in Brooklyn. 

“I enjoy to host, and uncovered that when I supplied a cheese and charcuterie plate, there was usually something to speak about,” she suggests. “It provides people together. I observed BKLYN Larder as an crucial area establishment for producing these moments and aiding people learn area makers, understand about the story driving their meals, and share that info with mates or spouse and children more than a cheese plate.”

It’s no shock that storytelling is the focus of BKLYN Larder’s philosophy: “The additional you know about the food you consume, the greater it preferences.” By switching the shop’s technologies to operate on Shopify, BKLYN Larder has been able to inform the tales powering its products and solutions a lot more effortlessly and build significant connections with customers whether they shop in-retailer or on-line. 

Since switching to Shopify, the BKLYN Larder workforce has also been ready to:

  • Get more performed in much less ways, many thanks to Shopify’s unified back office 
  • Get to the appropriate enterprise choices a lot quicker with highly effective reporting
  • Share product knowledge among employees via Shopify POS products metafields
  • Cross-promote products additional proficiently

Obstacle: Disconnected techniques and disparate product or service data

In advance of Shopify, Mandy ran BKLYN Larder’s storefront by way of a series of platforms from Revel to Sq. POS and its ecommerce by way of BigCommerce and eventually Woo. Updating two platforms was a headache for the team. 

“I had so significantly copy perform to retain every single process,” Mandy claims. “If I did a little something on a single of the methods, it triggered a chain reaction in the other system. It took a whole lot of time to troubleshoot and make both programs perform with each other.” 

Accessing and sharing products facts was the most significant impediment BKLYN Larder confronted, for the reason that it applied independent devices for online and in-human being gross sales.

“When you’re in the retail store, a large amount of consumers like conversing with employees to find out far more about the solutions you give. We desired a way to share solution information and facts with on-line customers and with staff so that consumers could discover additional wherever they selected to shop,” Mandy claims.

It arrived at a breaking issue in which I was investing more time troubleshooting and managing our systems than on expanding our enterprise or running the store. I wanted to simplify issues and free up time to target much more on what matters.

Mandy Wynn, Proprietor, BKLYN Larder

Remedy: Managing all channels, merchandise, and applications from Shopify

Mandy understood BKLYN Larder desired to unify its in-particular person and online technologies for the sake of its team and consumers.

For staff, I needed our back-finish functions to be centralized so we could grow to be extra productive and help save time. For prospects, I wished them to have a steady encounter wherever they shopped,” she claims. 

Mandy turned to fellow cheesemongers to examine unified gross sales methods. “Across the board, the types that had the most cohesive encounter had been on Shopify. Each individual program will have its strengths and weaknesses, so I started out analyzing my demands differently. Instead of contemplating about what I want from an functions standpoint, I believed about what the customer demands from a support standpoint and resolving for that as an alternative. That shift in attitude remodeled anything. If it is effective for the buyer, that can be transformational for your enterprise,” she suggests.

Mandy is the initial to admit she’s an skilled in cheese and not in migrating sites and POS programs. She partnered with Shopify Specialists ICEE Social to changeover the complete small business to Shopify though she focused on running her company.

“When you spouse with an company who has performed migrations for some of the world’s greatest organizations and compact businesses like mine, they know all the correct inquiries to ask to collect the right context,” Mandy states. “Migrating every thing myself would have taken months, but with a companion, right away it was performed.” 

Shopify was the most effective choice simply because it aids us handle all our channels and companies from a single area. It is been tremendous easy to use—I can do matters independently that weren’t achievable with other devices and I’m not a digital native. It was seriously uncomplicated to find out how to use.

Mandy Wynn, Proprietor, BKLYN Larder

Outcomes: Advertising and undertaking more, faster

Due to the fact switching to Shopify for ecommerce and its POS process, BKLYN Larder has been equipped to take pleasure in bigger performance, impressive reporting, simpler obtain to products information, and far better cross-offering chances.

“With Shopify, the driving-the-scenes processes to run my small business are easier to do, which offers me a lot more time to focus on what I’m actually passionate about. It also doesn’t experience like I’m accomplishing occupied operate when I’m developing new solutions or modifying up my web site it just feels like an extension of sharing merchandise stories with my customers—mostly due to the fact Shopify makes the at the rear of-the-scenes things effortless. I’m not trapped troubleshooting and looking through a bunch of assistance article content and boards because things really don’t function how I hope them to. Every thing just functions,” she says. 

In the previous, Mandy needed to build custom made stories to entry the company details she required the most. With Shopify, all of the details she needs is entrance and heart. Much more importantly, the prompts in Shopify’s analytics have assisted Mandy operate a more successful business.

“I’m delighted each and every time I open up my analytics and see, for example, that a cohort of prospects haven’t been contacted about a new item they’re most likely to get pleasure from based mostly on their acquire history,” she says. “Or that my prospects are searching for Mimolette cheese and just cannot find it on my web-site. It can help me items my shop and feature the products in the suitable places on the internet to optimize revenue.”

BKLYN Larder’s staff members are not the only kinds who have benefitted from the switch to Shopify. Customers can now take pleasure in what feels like a guided in-retail outlet encounter online, thanks to Shopify’s merchandise metafields.

“Customers like conversing with staff members to find out a lot more about our goods,” Mandy says. “We necessary a way to share solution info with on the net purchasers so that consumers could find out more where ever they chose to store. I was in a position to clear up that applying Shopify’s product metafields. With them, I can simply increase facts like where by the cheese will come from, its taste profile, or what to pair it with.”

Use Products metafields for Shopify POS to equip retail store team with the data they need to serve prospects with self esteem. You have total command on what to include things like in metafields, which can make them a adaptable device for sharing in depth product or service info and helping workers take care of inquiries speedily.

Geared up with Shopify POS, workers could right away reference this info and help shoppers. “I know every little thing about all the solutions I carry, but not all my personnel is aware anything,” Mandy says. “With Shopify’s product or service metafields, they can just scan the product tag and get accessibility to every thing about the solution. All of a sudden, even portion-time team are authorities on farmstead cheese from 3,000 years in the past. I know that information by heart, but now workers have that details in the palm of their hand.”

Obtain to these facts will make cross-promoting straightforward in-retail store. Staff members can reference item information and facts on Shopify POS to propose cheese and charcuterie pairings. Shopify has produced this cross-advertising expertise achievable on the net as well. “With Shopify, I can tag a item as soon as and it will present up all over the place I require it on our internet site and in Shopify POS. That will make a enormous big difference on our units per transaction for online orders,” Mandy claims. 

I would hesitate contacting our swap to Shopify an investment. I consider it is an enhancement.

Mandy Wynn, Operator, BKLYN Larder

What’s up coming for BKLYN Larder? 

With on line and in-retailer operations operating smoothly, BKLYN Larder is targeted on innovating with counter-absolutely free marketing applying POS Go, Shopify’s all-in-one particular cellular POS terminal.

“POS Go is heading to improve how we interact with our customers, and I believe it will be quite impactful for our top quality of assistance. We want to be with our customers, not driving the counter. POS Go delivers us nearer to our clients and makes it possible for us to walk them by our products, explain to their stories, and join them with merchandise they’ll adore. Realizing we can do that and test them out on the spot is actually interesting,” Mandy claims. 

BKLYN Larder is also checking out new means of promoting off-web-site with POS Go. “We do a lot of private get-togethers and tastings at people’s houses. The notion that we can go established up any where and also have products and solutions that we can market on the fly at these personal situations is something we hardly ever did before,” Mandy says. 

With Shopify, BKLYN Larder’s cheese empire can arrive at buyers outside of the borough with ease.

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